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How
to get your business up when the economy is down.
When
the economy slows down we feel pressure to put on the brakes. Limit costs,
limit traveling and spend less on marketing activities.
Now
is the ideal time to do a couple of things.
-
Improve
your relationship with existing customers and increase market share as
your competitors reduce their marketing efforts.
-
Expand
your market.
After
your own staff, the most valuable assets you have are your clients. It
takes 10-50 times more effort to create new customers than it does to keep
the ones you have. You don’t want to lose even one in the downturn. Make
sure you keep in continuous contact with them. Ask them how you can improve
your business with them. Treat your business as a partnership with your
clients.
With
focused effort and good planning, you can attract new customers and enter
new markets. If you have not already started, now is the time to gear up.
By
spreading your risks over more clients and more markets, you are less vulnerable
to what is happening with your existing clients and your domestic market.
It
takes anywhere from 18 to 70 months of activity to enter a new market (before
a good return on investment) depending on the market and your product lines.
Some
key points to consider:
-
Select
the markets and key clients you want to attract.
-
If
you want to harvest you have to plant the seeds. It is an investment in
the future.
-
Remember
that the marginal cost to increase the production and sales is very small
but the profit can be huge.
-
Remember
too, that this is not an investment for next year, but for the next 10-20
years.
Which
markets and clients should I aim for?
Naturally,
you look for those with growth potential. Also look for other customer
groups.
Perhaps
your main customers are in the automotive field, and so is your competition.
Nobody is really looking into the manufacturing sector. Perhaps you should.
There is less competition and most likely less sensitivity to pricing.
As “nobody” is after them, they may be more receptive to new suppliers.
Perhaps
90% of your sales are to the domestic market. What export markets would
provide a fast result?
Where
should I go?
Go
to markets that are in the same technical cycle as your domestic market
for products or those who are just entering that stage.
Geographic
distance is not that important. What’s more important, if you are a newcomer
to the export business, is selecting a country that is “mentally” close
to you, i.e. you do business in the same way. So if you are a Swede or
a Dane look at Norway. If you are German, look at Austria or Switzerland,
and if Italian look at Spain and Portugal; also look at the Latin American
market, where they are very close in their way of thinking.
If
you are American, your first step should not be Japan or China. The way
they do business and their culture is completely opposite and it will take
you a long time to get results.
How
to get advice?
It
is always good to take advice from people who know and have experience
in international business. Please make sure you get advice about the specific
country you want to enter. It is low cost insurance to minimize your mistakes
and create results much faster.
So
start your engines, tackle new clients and markets, but do your homework
first. Remember, your time and effort invested now will sow the seeds for
a future harvest.
Good
luck!
Leif
Holmvall
Copyright
Export Pro Inc.
Questions
and answers.
Feel
free to forward questions that can be of interest to you and many of our
readers. We will be glad to include both question and answer as part of
the newsletter in the up-coming issues.
E-mail
us at info@exportpro.com. |